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Dear visitors,

Due to the Defender of Ukraine Day, the opening hours of the State-owned company “Information and Image Centre” are as follows:

October 13, 2020: 2 pm to 3 pm (submission of documents); 9 am to 1 pm (collection of documents)

October 14, 2020: our office will be closed for holiday.

Dear visitors!

During the quarantine period, the Centre has introduced some changes in the organization of receiving documents.

Due to the sharp increase in the number of appeals, the recognition department of the Centre operates in the mode of maximum loads.

Thanks for your help!

Type of procedureMonTueWedThuFriSat
Acceptance 14:00 - 17:00 14:00 - 17:00 14:00 - 17:00 n/c* 10:00 - 13:00 --
Issue 09:00 - 13:00 09:00 - 13:00 09:00 - 13:00

09:00 - 13:00
14:00 - 17:00

14:00 - 17:00 --

* - no client visit hours

Attention! Opening hours may be changed in the holidays. Please follow the information on our website, or call the contact telephone numbers: +380 44 486 20 43, +380 44 486 25 43.

Phone call hours

Due to the extensive seasonal workload the schedule for receiving telephone calls is temporarily reset.

Type of procedureMonTueWedThuFriSat
Calls 11:00 - 12:00 11:00 - 12:00 11:00 - 12:00 11:00 - 12:00 16:00 - 17:00 --

In order to get information on the progress of the case, please, contact directly your specialist's via e-mail address (this data may be given by phone-operator or found in the Personal Cabinet), or send an e-mail to the department: JLIB_HTML_CLOAKING .

You are kindly requested to indicate a case number (begins with Latin letters NZ), family and given name of the applicant/holder of the foreign educational document. Also we would like to ask you to write your questions clearly. This information will help us to process the request promptly and enable a quick response.

Thank you for your understanding!


We try to do our best to observe the procedure of recognition times and to issue decisions in time. However, there are isolated cases when a delay is possible in the recognition procedure for reasons beyond our control. In view of this, before planning your trip to pick up the recognition documents, please make sure your documents are ready. For this purpose, please look for your registration number in the list of decisions or check your application status using the e-search system (below)

Application number:
Search result:
Have not looked!


If you are not in Kyiv, you do not have to waste your time travelling to the city to pick up the decision on the recognition of your foreign educational document. You may also receive it by mail. For this purpose, you will only need to arrange, at the time of your personal document submission, for the decision to be delivered by express mail to the address that you have indicated in your application.

This service costs UAH 60.


      Collection of the documents

  1. After the recognition procedure is completed the applicant gets an SMS message on the mobile phone number specified in his/her application. The completion of application could be checked as well in your Personal Cabinet, in the section«Readiness Check» using the registration number of the application. Or you may call our office at +38044 486 20 43, +38044 486 25 43 according to the schedule for receiving telephone calls.
  2. Issued documents may be collected at scheduled times in our office

Please have your receipt with the registration number that you received at the time of making the application.

Documents can be collected by applicants, who have passport or other ID document.

Documents can be collected by:

- the applicant;

- another person whose name was indicated in the application form at the time of submission (incl. the Owner of the documents);

- another person who has a notary certified permission from the applicant to receive documents/decisions of recognition.



On August 1, 2019 from 3 a.m. to 7 a.m. the Personal Cabinet will be out of service due to equipment replacement at the Internet provider line.

Dear visitors,

The Personal Cabinet service is now in its testing phase and will soon be available for you.

To submit your documents, please print and complete the application form.
Send the package of your documents together with your application to the following address:

Box 147, Kyiv, 01135.

For consultation, please call:

00 380 44 486 20 43
00 380 44 486 25 43.